<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-jull3ss (1535748473172009082)
Ticket Type: ACCOUNT
Ticket Owner: 750275250306154526
Created: 8/8/2026, 8:36:09 PM
Locked: no
Claimed: 1012012939315789865
Messages: 30

AI Ticket Summary

Summary — Account Support (Ticket owner: 750275250306154526; Staff: destructively__ / 1012012939315789865; Closed by: destructively__) - User issue: The user (jull3ss) deleted the app, then after reinstalling the app signing back in produced an entirely new account — losing chats, posts, characters, profiles and prior purchases. They suspect this happened because they originally used “Hide My Email” and followed recovery instructions but still got a new account. They also reported emailing support with no reply. - Staff actions: Staff explained that accounts deleted from the app’s server cannot normally be recovered and offered to message a developer to check if the old account remained. Staff sent a message to a developer, followed up by asking the user to reinstall and try reconnecting. Staff also helped restore the user's Pro purchase and assigned the Discord Pro role to grant access to the Pro channel after the user created a new account. - Outcome / technical details: The user ultimately chose to keep the new account (username: jules.loves.u). Pro was restored and the Pro role was added in Discord. The original account appears to have been deleted from the app server and is likely unrecoverable; staff contacted a developer but no recovery was confirmed in the ticket.

This is the start of #ticket-account-jull3ss channel. Hello @jules<3.! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! I had deleted the app because I thought that the bug was on my end. I didn’t know everyone was experiencing the blank screens. When I redownloaded it, I tried to log back in. It made me an entirely new account. All of my chats, posts, characters, profiles were gone. I looked it up and it said it was because I logged in with hide my email the first time so I followed the instructions on what to do to log back in to the correct account and it still gave me a brand new one. I just want my account back. I attempted to email support but I got no response. I paid for Pro and would just like to get my account back whenever possible. I paid for Pro and would just like to get my account back whenever possible. Accounts that were deleted from the server cannot be accessed again. What do you mean deleted from the server? You’re welcome to create a new one and you’re able to restore the Pro purchase again. What do you mean deleted from the server? App’s server. I didn’t delete my account. I just deleted the app and tried to log back in. I didn’t delete my account. When someone loses their account it means they were deleted from the apps server, that’s what I’m saying. Oh. Wonderful. Okay thank you. Have a nice day. Have a nice day. I can try to message a dev and ask if it’s still in the server, but unfortunately most of this issues don’t have a way to get solved. If you could that would be really nice actually. Just in case. I understand this isn’t your fault or anything. If you could that would be really nice actually. Sent it, I’ll let you know once and if I get an answer regarding this issue! Sent it, I’ll let you know once and if I get an answer regarding this issue! Thank you so much! hi @jules<3. can you please uninstall and install the app back again and try to connect your account? honestly, its fine. i created a new one. i’m afraid if i delete the app again, i’ll just lose it all over again. i deeply appreciate your help though! That’s fair, did you have gold or anything in your old account? i dont think so. if i did it wouldve been 100. not a whole lot so its fine i dont think so. if i did it wouldve been 100. not a whole lot so its fine And the pro? restored :) i dont think so. if i did it wouldve been 100. not a whole lot so its fine Send me your new user! is that the username on the app? its jules.loves.u 😭 is that the username on the app? its jules.loves.u Oui! Also, giving you the pro role so you can have access to the #🎬pro-aspect ! oh thank you!
Exported transcript automatically when the ticket was closed.
Top participants:
17 - @jull3ss#0 (750275250306154526)
12 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)