<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-j0hnm4rch (1539794197840793610)
Ticket Type: ACCOUNT
Ticket Owner: 1444917083501760594
Created: 8/20/2026, 12:32:25 AM
Locked: no
Claimed: 1012012939315789865
Messages: 26

AI Ticket Summary

- **Issue:** User reported being unable to sign in to the app since 2026, despite using it regularly since 2025. Sign-in failed across all methods, including when attempting to create a new account. - **Staff actions:** Staff confirmed the app was updated, asked about network troubleshooting and a screen recording, and requested the device details for developer investigation. The user could not switch Wi‑Fi or provide a recording. - **Technical details:** Device: Samsung A06. The user initially estimated Android 14/16, then clarified the current Android version is **16** after updating from 14. The user also mentioned the issue began around the previous year but did not provide their old username. - **Outcome:** The issue was flagged to the developers for investigation. Staff also asked whether reinstalling the app had been tried, but no confirmation or fix was provided before the ticket closed.

This is the start of #ticket-account-j0hnm4rch channel. Hello @S E C R E T A R Y R O Q U E! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! When did this happen?
Was it just now or earlier? Since 2025, I used this app because I finded it to edmondx, I use this everyday but in 2026 I can't use it anymore It literally failed to sign, no matter what I've tried it doesn't work It literally failed to sign, no matter what I've tried it doesn't work Can you try to create a new account? To see if it’s related to signing in methods or an overall app bug. No : ( Even when I try to create new account, it will just failed to sign in Even when I try to create new account, it will just failed to sign in So it gives you that error for every method? Yes : ( Do you have your app updated?
A new updated was released 4-5 days ago. Yes : ) but it doesn't still work Yes : ) but it doesn't still work Can you switch your WiFi with your date and proceed? Also, if you can screen record it would help a lot too so I can show the devs! Can you switch your WiFi with your date and proceed? I can't i do that, i do not have a wifi 😭 Also, if you can screen record it would help a lot too so I can show the devs! My phone doesn't support screen record either Oh! Tell me your phone model and the OS so I can flag the devs the device. Also, what was your old user? Samsung A06

Os might be 14 or 16 based Samsung wants to update my phone but the og is 14 1 year ago Thank you, I flagged this ticket to the devs, I’ll let you know once I have an answer. (Have you tried to uninstall the app and install it back?) Thank u too that u responded me, unlike the last community manager is Busy that he didn't respond to me thank u again : ) Thank u too that u responded me, unlike the last community manager is Busy that he didn't respond to me thank u again : ) No problem! Wait! Before u tell to any people, I just checked my av, and it's 16

Before the update it was 14 now it's 16
Exported transcript automatically when the ticket was closed.
Top participants:
13 - @destructively__#0 (1012012939315789865)
12 - @j0hn_m4rch#0 (1444917083501760594)
1 - @Aspect Assistant#2405 (1479500542832021527)