This is the start of #ticket-account-isabella55 channel.
Hello @isabella_! Thank you for opening a **Account Support** ticket. Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.
**Tips for a faster response:** • Explain your situation in detail (what happened, when, and where). • Include screenshots or links if relevant. • Keep your language polite and respectful. • Avoid tagging staff members directly — we’ll respond as soon as possible.
Once a member of @Helper, @Trainee Helper, @Moderator, @Helper Team Lead has reviewed your ticket, you’ll receive a reply here. If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.
Thank you for your patience and cooperation!
Basically, I tried going into the app, but it freezed. Then, as it wouldn’t go in, I went out, refreshed or whatever it’s called, and went back in. But when I went back in, it logged me out, which is quite normal by now. But when I tried to log in, by clicking on google, and then my mail, it said: Error failed to sign in.
Can you in any way help me?
Hey! Thanks for reaching out :) The log in issue you are seeing can sometimes happen due to temporary glitches or session errors,
You could try closing the app completely again or reopening it, or clearing your cache if possible? you could also try again after a few minutes,
This issue has been reported by other users too, you arent the only one!
if the issue still persists please let me know and ill be able to pass it on!
you could also try a different log in method, such as Apple ID sign in or Email
@isabella_ ^^^
Exported transcript automatically when the ticket was closed. Top participants:
3 - @tekkzgmz_1#0 (1062319987286626416) 1 - @Aspect Assistant#2405 (1479500542832021527) 1 - @isabella_55#0 (1115634546596130916)