<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-enigmabeavertm (1513310133290012692)
Ticket Type: ACCOUNT
Ticket Owner: 196787551330238464
Created: 6/7/2026, 10:34:11 PM
Locked: no
Claimed: no
Messages: 19

AI Ticket Summary

Summary — Account Support ticket (Owner: enigmabeavertm, ID 196787551330238464) Staff: destructively__ (closed ticket) User issue - After the newest app update the user cannot sign in on a Samsung S24 Ultra. Error shown: "Error, failed to sign in." - Sign-in is via a Google account. - User reports issue began immediately after the update (two days prior) and asks for a yearly-subscription refund if not resolved. Troubleshooting performed / info provided - User reinstalled the app multiple times and cleared cache. - User tried both Wi‑Fi and mobile data — neither works. - User provided a screenshot of the error (no video). - Staff asked standard troubleshooting questions (reinstall/offload/update/clear cache, switching networks). - Staff confirmed this is the first report of the issue they've seen. Staff action and final outcome - Staff (destructively__) escalated the issue to the developers after confirming the above troubleshooting steps failed. - User was advised that refunds must be requested through Apple/Google. - No fix reported in-ticket; ticket closed by destructively__ after escalation. Notes / next steps - Escalation to devs is in progress; no resolution recorded here. - If a refund is required immediately, user must contact the app store (Google/Apple) per staff instruction.

This is the start of #ticket-account-enigmabeavertm channel. Hello @EnigmaBeaver™! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Since the update i can't log in, keeps saying Error, failed to sign in. i reinstalled it multiple times, cleared cache but nothing. phone model is a S24 Ultra Since the update i can't log in, keeps saying Error, failed to sign in. i reinstalled it multiple times, cleared cache but nothing. phon Can you please provide video of that error? Screenshot Google account Can't find anything online either, so yeah this update is a broken mess Can't find anything online either, so yeah this update is a broken mess Have you tried with any other options or turn off your WiFi and use data? Have you tried with any other options or turn off your WiFi and use data? Cant use other options. I only have a google account. And yes data also doesn't work Cant use other options. I only have a google account. And yes data also doesn't work Hm..
When did this issue started to happen? (exact date). Hm.. When did this issue started to happen? (exact date). As i said. Right after the update two days ago. If this isn't resolved I'd want my yearly subscription refunded As i said. Right after the update two days ago. If this isn't resolved I'd want my yearly subscription refunded If you want a refund you will have to request it directly with Apple / Google. I will, but first you guys try and fix this, i mean an issue like this should not be a thing You’re the first person coming and reporting this issue! Before I escalate this issue I’m going to ask some questions, sorry if they sound repetitive. @EnigmaBeaver™

Confirm with me before I escalate this issue to the devs!

- unistalling / installing
- Offload / update / clear cache)?
- Switch WiFi with data
Didn’t work correct? Nope does not work Thank you! This ticket will now be escalated. 📢 @EnigmaBeaver™ your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
9 - @destructively__#0 (1012012939315789865)
8 - @enigmabeavertm#0 (196787551330238464)
2 - @Aspect Assistant#2405 (1479500542832021527)