<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-dravenwonderbyers (1509755476999409734)
Ticket Type: ACCOUNT
Ticket Owner: 997586205455683654
Created: 5/29/2026, 3:09:15 AM
Locked: no
Claimed: 160655903031427072
Messages: 18

AI Ticket Summary

Ticket type: Account Support Owner: 997586205455683654 Claimed by: rimor (160655903031427072) Closed by: destructively__ (1012012939315789865) Summary: - Issue: User purchased Pro but was logged out. After logging back in the app shows no purchased content/characters and prompts to buy Pro again. The user attempted "Restore" but it failed and they fear being charged twice. - What staff did: rimor asked the user to confirm they were signed into the same Google account used for the purchase, suggested reinstalling the app and trying a different network. destructively__ followed up, asked for updates, and recommended switching between mobile data and Wi‑Fi. - What the user tried: Reinstalled the app, attempted restore (failed), tried different networks and switching between data/Wi‑Fi. User reports the problem persists. - Final result / status: Unresolved — no confirmed restoration of the Pro purchase in the conversation. Ticket was closed by destructively__ but there is no recorded resolution or verification of account recovery. - Important technical details: Subscription is tied to the user's Google account; Restore operation failed; user confirmed trying reinstall and network changes. Notes: - Conversation does not include any account logs, purchase receipts, or developer-side verification steps. No further actions or resolution are documented.

This is the start of #ticket-account-dravenwonderbyers channel. Hello @Viktoriya Winters! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! I bought pro and was logged out of the account and now it's not showing anything that I had and bought and it says I have to buy pro again Hey there @Viktoriya Winters,

I see you need help with your Pro subscription and I'll do my best to help.

Since your subscription is tied to your Google account, please make sure to be logged into the same Google you have used to subscribe. If the issue persists, can you reinstall the app, try again and let us know if it worked? I have tried I'm not sure what's going on for some reason it logged me out I don't even know why and then when I log back in it said I didn't have any of these characters are created or anything like that and when I uninstalled reinstalled and logged back in it was still saying the same thing I want to hit restore it just said that it failed I have tried I'm not sure what's going on for some reason it logged me out I don't even know why and then when I log back in it Thanks for trying, are you able to try using a different network to test? Mobile data should be fine. I tried it's still saying the same thing @Viktoriya Winters
Any updates on this issue? It's still doing the same thing I'm not sure what else to do @Viktoriya Winters
Hi!

Is this issue still going on for you? Yes I'm not too mad about it I'm just upset I may have to pay for pro again 😞 I'm not too mad about it I'm just upset I may have to pay for pro again 😞 Have you tried switching between data and WiFi? Yes That shouldn’t really happen at all even if you lost your account it should’ve restored immediately. I'm not sure what happened but it's okay @Viktoriya Winters
Is there anything else updates on this issue?
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @dravenwonderbyers#0 (997586205455683654)
5 - @destructively__#0 (1012012939315789865)
2 - @rimor#0 (160655903031427072)
1 - @Aspect Assistant#2405 (1479500542832021527)