<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-clempoksim (1526010681713885246)
Ticket Type: ACCOUNT
Ticket Owner: 904596845676871691
Created: 7/12/2026, 11:41:38 PM
Locked: no
Claimed: 250238632433156097
Messages: 20

AI Ticket Summary

Ticket type: Account Support Ticket owner: 904596845676871691 Claimed by: blue.hue (250238632433156097) Closed by: destructively__ (1012012939315789865) Detected staff: blue.hue, destructively__ Summary: - User issue: The user (clempoksim) reports a bug where they received the Gold reward twice for created characters, but when trying to claim the reward for a third character the app says they’ve reached the limit even though they only received Gold twice. - Technical/context details: User confirmed the app is up to date and offered to switch the app language to English. Staff observed that when the system awarded a “double” it appears to have closed the rewards state, preventing the user from claiming the third Gold. - Staff actions: blue.hue requested a screen recording of the issue. destructively__ asked about app version, suggested submitting in-app feedback, and then forwarded the user’s report to the developers. - Outcome / current status: The issue was forwarded to the development team for investigation. destructively__ closed the ticket but said they will open a follow-up ticket and notify the user once there is news. The problem remains unresolved and is pending developer action. - Notes/flags: The user experienced confusion because the in-app support directed them to this Discord ticket, but staff also requested an in-app feedback submission; destructively__ later confirmed they had forwarded the report to devs. No developer resolution or timeline provided yet.

This is the start of #ticket-account-clempoksim channel. Hello @Clempoksim! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hello, I’ve encountered a bug in the app. I’ve received the Gold reward twice for characters I’ve created. However, when I tried to claim the reward I’ve been rewarded for the third character I created, it told me I’ve already reached the limit, even though that isn’t the case, as I’ve only received Gold twice, not three times. I have reported it the bug section too. Hi @Clempoksim, thank you for reaching out.

If possible, could you please send a screen recording of you replicating the issue? I can change the app to english if it's easier for you I can change the app to english if it's easier for you Do you have your app updated? Yes it is @Clempoksim
So, it appears that when the system awarded you the double it closed your rewards, which means you can’t claim the gold anymore. How can we fix that ? How can we fix that ? You need to submit the feedback on the app and the devs will look into it. I tried to. Firstly I wanted to use the support on the app but it said to send a message here. I did and now you say to send it on the app 😅😅 @Clempoksim
I have forwarded your message to the devs, so they can see what can be done. In the meantime I will close this ticket and will open a follow up once I have any news from them, is that good for you? How can I know it’s still treated if you close this ticket though ? How can I know it’s still treated if you close this ticket though ? Because I will open a follow up ticket once I have news from the developers. 🙂 Okay 😊 Okay 😊 Thank you, I will let you know then! 📢 @Clempoksim your ticket has been escalated to our team for deeper review. This ticket will be closed soon while the team looks into your issue in more detail.
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @clempoksim#0 (904596845676871691)
7 - @destructively__#0 (1012012939315789865)
2 - @Aspect Assistant#2405 (1479500542832021527)
1 - @blue.hue#0 (250238632433156097)