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Hello, I’ve encountered a bug in the app. I’ve received the Gold reward twice for characters I’ve created. However, when I tried to claim the reward I’ve been rewarded for the third character I created, it told me I’ve already reached the limit, even though that isn’t the case, as I’ve only received Gold twice, not three times.
I have reported it the bug section too.
Hi @Clempoksim, thank you for reaching out.
If possible, could you please send a screen recording of you replicating the issue?
I can change the app to english if it's easier for you
I can change the app to english if it's easier for you
Do you have your app updated?
Yes it is
@Clempoksim So, it appears that when the system awarded you the double it closed your rewards, which means you can’t claim the gold anymore.
How can we fix that ?
How can we fix that ?
You need to submit the feedback on the app and the devs will look into it.
I tried to. Firstly I wanted to use the support on the app but it said to send a message here. I did and now you say to send it on the app 😅😅
@Clempoksim I have forwarded your message to the devs, so they can see what can be done.
In the meantime I will close this ticket and will open a follow up once I have any news from them, is that good for you?
How can I know it’s still treated if you close this ticket though ?
How can I know it’s still treated if you close this ticket though ?
Because I will open a follow up ticket once I have news from the developers. 🙂
Okay 😊
Okay 😊
Thank you, I will let you know then!
Exported transcript automatically when the ticket was closed. Top participants:
10 - @clempoksim#0 (904596845676871691) 7 - @destructively__#0 (1012012939315789865) 1 - @Aspect Assistant#2405 (1479500542832021527) 1 - @blue.hue#0 (250238632433156097)