<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-clearyville (1530519552864157716)
Ticket Type: ACCOUNT
Ticket Owner: 1364238888352350311
Created: 7/25/2026, 10:18:17 AM
Locked: no
Claimed: no
Messages: 8

AI Ticket Summary

Summary — Account Support ticket (Owner: JustaFox / ID 1364238888352350311) Issue - User lost internet while in-app, force-closed the app, and on reopening was not returned to their original account. - Attempts to log in via Apple and via email (same as Apple ID email) created a brand-new account instead of restoring the original. - Missing data: posts, messages, account name, active subscription and purchased gold (~1,000 gold remaining). - User has provided receipts (subscription purchased 6/19 and a gold purchase) and previously emailed support. Technical details noted - Original username: JustaFox - Character name: Lucy Fox (aerial studio owner in Brooklyn) - Subscription purchase date: 6/19 - Approx. 1,000 gold remaining - Problem began after loss of internet and force-close; likely an authentication or account-linking issue (unclear which login method is currently linked to the original account). Staff actions - Staff (destructively__) acknowledged the issue, advised the user not to make purchases or continue using the newly created account, and escalated the case to the developers for investigation. - Staff recorded the above details and confirmed they will provide updates in the Discord channel (and noted responses may be slower due to the weekend). Final result / status - Escalated to developers for review; no account recovery completed in this ticket. - Ticket was closed by staff (destructively__), but the account issue remains pending developer investigation and follow-up. User is awaiting developer response.

This is the start of #ticket-account-clearyville channel. Hello @JustAFox! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Good morning. Last Sunday I was playing on the app and I lost internet connection. When I force closed the app and reopened it normally it would log me right back in. This time it did not.

I tried to log in multiple times via my Apple account and my email account (same as Apple ID email) but it just created a brand new account. All my posts, messages, account name, subscription and purchased gold is gone.

I emailed support last weekend when this happened but haven’t received an answer and I haven’t been able to play since.

My username is JustaFox. Characters name is Lucy Fox (aerial studio owner in Brooklyn) I’m attaching a copy of my subscription that was purchased 6/19, the gold purchase receipt (I had approx. 1000 gold left) . How do I regain access my account? @JustAFox
Hi! I'm sorry to hear that happened.

From what you've described, it sounds like your original account may not be linked to the login method that's currently creating the new account, or there may be an account authentication issue that requires the developers to investigate.

Since you already contacted support and have your purchase receipts, I'll escalate this to the developers for review. In the meantime, please don't make any purchases or continue using the newly created account, as that could make the investigation more complicated.

I've noted the following information:
- Original username: JustaFox
- Character: Lucy Fox
- Subscription purchased on 6/19
- Gold purchase (approximately 1,000 gold remaining)
- Login issue began after the app lost internet connection and was force closed

The developers will need to verify the account and determine which login method is associated with it before they can restore access. Thank you for your patience. Thank you so much!! I haven’t played since Sunday because I’ve been afraid to make things more complicated. Do you know if I’ll hear back from the support team via email as well as an update on here? Thank you so much!! I haven’t played since Sunday because I’ve been afraid to make things more complicated. Do you know if I’ll hear back fr I’ll be updating you here don’t worry! I’ve sent the details to the devs. Thank you so much!! I’ll wait to hear from you. Have a great weekend!! Thank you so much!! I’ll wait to hear from you. Have a great weekend!! You too!
Response can be a little slow because it’s almost Sunday, just an fyi so you don’t get the wrong impression!
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @destructively__#0 (1012012939315789865)
3 - @clearyville#0 (1364238888352350311)
1 - @Aspect Assistant#2405 (1479500542832021527)