<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-carinaaa0100 (1520819574151577680)
Ticket Type: ACCOUNT
Ticket Owner: 1518319939860304068
Created: 6/28/2026, 3:54:02 PM
Locked: no
Claimed: 1012012939315789865
Messages: 20

AI Ticket Summary

Summary — Account Support ticket (Owner: 1518319939860304068; Staff: destructively__ / 1012012939315789865) - User issue: User reported they cannot post anything in the app for weeks and is frustrated by bugs and slow/no responses from staff. - Staff actions: Staff claimed the ticket and initially closed it due to no response after ~5 hours. Staff advised standard troubleshooting: ensure the app is updated, uninstall/reinstall, and offload/clear the app cache. Staff followed up multiple times asking if the issue persisted and asked for an update. - User responses: User said the app was updated and they had already installed/uninstalled several times. Later the user said they deleted the app and apologized for not replying earlier (they thought the ticket would auto-close). - Final result: Resolution not confirmed. The user deleted the app and did not verify whether the posting issue was fixed. Staff advised the user to open a new ticket if the problem persists. No technical root cause or fix was confirmed. Notes: User raised concerns about staff response times and prior closed chats. No additional diagnostics (logs, device/OS details, app version) were provided.

This is the start of #ticket-account-carinaaa0100 channel. Hello @Carinaaa! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! It still doesnt work to post anything on the app… Ive been waitinh for weeks… The app is nice but because of the bugs it makes people not want to use it anymore Plus last time I told you this you took more than a week to answer and when you did the chat was closed So I would appreciate it if I didnt have to wait again for nothing @Carinaaa
The ticket was closed due to the lack of response from your part. 🙂 I tagged you and asked if the issue was still going on and no reply was received in more than 5h, so we closed since most people don’t answer when some issue is fixed. Check if you app is update, if that doesn’t work try to uninstall and install the app again. Exactly, 5hours when y’all took days to answer… I have installed and unistalled it a few times and it is updated Exactly, 5hours when y’all took days to answer… Thankfully staff has lives outside of this server and can’t always be online. I have installed and unistalled it a few times and it is updated Offload or clean cache! Thankfully staff has lives outside of this server and can’t always be online. I didnt say that, but errasing the chat after 5h is acting as if I didnt have a life too I didnt say that, but errasing the chat after 5h is acting as if I didnt have a life too It’s because staff is monitored by the aspect bot! @Carinaaa
Have you tried to offload the app / clear cache? @Carinaaa
Is this issue still going on? @Carinaaa
I need an update, thank you! I deleted the app, and didnt answer anymore since I thought it’d get automatically deleted after 5h like the first time. I am really sorry I deleted the app, and didnt answer anymore since I thought it’d get automatically deleted after 5h like the first time. I am really sorry That’s okay. 🙂 If you come back to the app you can open a new ticket if the issue persists! Thank you!! I doubt I will tho 🥲
Exported transcript automatically when the ticket was closed.
Top participants:
11 - @destructively__#0 (1012012939315789865)
8 - @carinaaa0100#0 (1518319939860304068)
1 - @Aspect Assistant#2405 (1479500542832021527)