<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-astro28 (1525185797534519406)
Ticket Type: ACCOUNT
Ticket Owner: 777638199919902832
Created: 7/10/2026, 5:03:50 PM
Locked: no
Claimed: 1012012939315789865
Messages: 11

AI Ticket Summary

Summary — Account Support ticket for user 777638199919902832 (astro__28) User issue: - User lost access to their original profile and Pro subscription after being forced to re-register. They did not delete the account personally. They still see in‑app "golds" but not the original profile or the Pro subscription (paid ~€40). Staff actions: - a.l.e.y.x opened the ticket and asked for details (trainee support). - destructively__ explained that permanently deleted accounts cannot be recovered, and advised to use the in‑app "Restore Purchases" while signed into the same Apple ID / Google account used for the original purchase. - destructively__ also noted there was a recent app update and that a restore‑purchases issue was fixed today; advised ensuring the app is updated. - The user reported the app is up to date, created a new profile on re-registration, but the Pro subscription was not restored. - go.aspect said they will investigate and requested the user submit an in‑app feedback form. - Ticket was claimed and closed by destructively__ (1012012939315789865). Result / current status: - No recovery of the original profile reported. The Pro subscription has not been restored for the user despite having the latest app. - Staff are investigating; user was asked to submit the in‑app feedback form. Final resolution is unknown from the ticket log. Important technical details: - Restore Purchases must be used while signed into the same Apple ID / Google account used for the original purchase. - Staff mentioned a recent app update and that a restore‑purchase bug was fixed today. - If the account was permanently deleted by the system, staff stated it cannot be recovered. Notes: - The user insists they did not delete the account. The ticket ends with staff investigating, but no definitive outcome recorded.

This is the start of #ticket-account-astro28 channel. Hello @Astro_28! Thank you for opening a **Account Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Trial Helper, @Helper, @Helper Team Lead, @Moderator, @Moderation Team Lead, @Community Manager has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! This ticket has been made for this reason: https://discord.com/channels/1245284198261063762/1525182472642363433
@Astro_28 you're welcome to provide any more details, as a Trainee I can no help you more than I did! This ticket has been made for this reason: https://discord.com/channels/1245284198261063762/1525182472642363433 <@777638199919902832> No problem my friend, thanks for your help you've been very helpful so far. Hi! Thanks for reaching out.

Unfortunately, if an account has been permanently deleted from our servers, it can't be recovered or restored. Once the deletion process is complete, we no longer have access to the account or its data, so we're unable to return it or recover its contents.

If you've created a new account, you can restore any eligible purchases you previously made by using the Restore Purchases option within the app while signed into the same Apple ID or Google account that was used for the original purchase.

We understand this isn't the outcome you were hoping for, and we're sorry we can't offer a different solution in this case. If you have any other questions, please let us know and we'll be happy to help. If you’re having issues restoring your Pro subscription make sure your app is updated (there was a new update yesterday) and there some issues regarding the restoring not working but it has been fixed today by the developers. I'll try and let you know. I'll try and let you know. Please do! Okay no, I checked and apparently the version of the app i have is the latest. Now as I enter it lets me see the new profile I had to create when it forced me to register again. But still no trace of my PRO subscription or the profile i had. I see the golds, but that's it.
I never deleted my account or the profile personally so I'm now left with nothing. So yeah...
It's extremely frustrating because I paid over 40€ for the sub and there's no way I can have it back with the original profile. If I'm understanding correctly, you're saying there's a chance that somehow my profile got deleted and my subscription's gone along with it, and that no one can do anything about it...
Is it correct? We will be investigating this, it will be great if you can submit a feedback form in the app. @Astro_28 ^
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @astro__28#0 (777638199919902832)
4 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)
1 - @a.l.e.y.x#0 (1168610887066730520)
1 - @go.aspect#0 (1245283144999895082)