<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-ard04452 (1541220871337938964)
Ticket Type: ACCOUNT
Ticket Owner: 1541121273999138839
Created: 8/23/2026, 11:01:30 PM
Locked: no
Claimed: 1012012939315789865
Messages: 9

AI Ticket Summary

**Issue:** The user reported that after purchasing Aspect Pro for approximately $40 on 6/12 via iPad, the app became slow, sometimes displayed a blank/unresponsive screen, AI messages occasionally failed to receive responses, and the app repeatedly prompted them to purchase Pro again. They typically use the app on an iPhone but stated they are logged into the same account on both devices. **Staff response:** Staff requested the subscription page/store purchase details and asked whether the provided screenshot was from a different device. The user confirmed the purchase was made on an iPad and questioned whether the subscription should carry over to their iPhone through the same account. **Outcome:** No troubleshooting steps or confirmed resolution are documented in the conversation.

This is the start of #ticket-account-ard04452 channel. Hello @ARD! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hi @ARD 🙂 Hello!
I paid for Aspect Pro back on 6/12, but since then, the app has been super slow, goes completely white and unresponsive sometimes, sometimes I’ll message ai’s and they won’t respond, and I’ll get a pop up suggesting Pro again and requesting that I pay the $40 something again. Can you send the subscription page from your store? @ARD ^ Is this what you mean? Is this what you mean? Since you took a photo of it on another device I’m assuming it’s not on the same device? I paid for it on my iPad, yes, so not the device I usually use it on; my iPhone. However, I’m logged in with the same account that I created when I bought it on the iPad. So it should still be linked right if it’s the same account, or does the app not work like that?
Exported transcript automatically when the ticket was closed.
Top participants:
4 - @destructively__#0 (1012012939315789865)
4 - @ard04452#0 (1541121273999138839)
1 - @Aspect Assistant#2405 (1479500542832021527)