<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-anjiyul (1542194364875542719)
Ticket Type: ACCOUNT
Ticket Owner: 931822389338206248
Created: 8/26/2026, 3:29:49 PM
Locked: no
Claimed: 1012012939315789865
Messages: 18

AI Ticket Summary

The user requested a refund for a one-year ticket purchased through Apple, explaining that the purchase was accidental and they are a student with limited funds. Staff explained that refunds are handled by Apple or Google, depending on the purchase platform, and that Aspect cannot issue manual refunds. The user clarified that the payment had not completed and was still pending; Apple had declined to cancel the hold. Staff advised contacting the user’s bank to prevent approval of the pending transaction. The user acknowledged the guidance and thanked staff.

This is the start of #ticket-account-anjiyul channel. Hello @안지율! Thank you for opening a **Account Support** ticket.
Please take a moment to clearly describe your issue or request so our team can help you as quickly as possible.

**Tips for a faster response:**
• Explain your situation in detail (what happened, when, and where).
• Include screenshots or links if relevant.
• Keep your language polite and respectful.
• Avoid tagging staff members directly — we’ll respond as soon as possible.

Once a member of @Community Manager, @Helper, @Moderator, @Trial Helper has reviewed your ticket, you’ll receive a reply here.
If you opened this ticket by mistake, press the **Close** button and follow the prompt to request closure from staff.

Thank you for your patience and cooperation! Hi @안지율 🙂 hi i have big problem i have big problem What happened? first i from korea im not good at english i want refund i bought 1year ticket because my mistake im student i don't have money Refunds are handled by the platform where the purchase was made.

## 🍎 Apple App Store
If the purchase was made through Apple, the user must request a refund directly from Apple:
https://reportaproblem.apple.com

## 🤖 Google Play Store
If the purchase was made through Google Play, the user can request a refund directly through Google:
https://support.google.com/googleplay/answer/2479637

## ⚠️ Important
• Aspect cannot process refunds for purchases made through the App Store or Google Play, as those transactions are managed by Apple and Google.
• Refund approval is determined by the payment platform (Apple/Google) or, for web purchases, by the Aspect team. Google may give refunds for some purchases made through Google Play’s billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when i called apple because my mistake That’s okay, on the message above you can find the links to request a refund for your purchase! apple said we can't help app doesn't want refund If apple said no to the refund then there’s nothing aspect can do regarding that, unfortunately Aspect doesn’t do manual refunds, the ones that are able to do is either Apple or Google. I haven’t made the payment yet, but it’s on hold for purchase, so when I asked to cancel the hold, they said it wasn’t possible I haven’t made the payment yet, but it’s on hold for purchase, so when I asked to cancel the hold, they said it wasn’t possible Oh, yeah then that’s why they can’t refund you, since the purchase hasn’t go through. I would advice you to contact your bank and let them know to not approve the purchase / refund you. okoko thank you! okoko thank you! No problem, let me know if you need anything else. 🙂
Exported transcript automatically when the ticket was closed.
Top participants:
10 - @anjiyul_#0 (931822389338206248)
7 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)