<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-anabanana18 (1550564420495741060)
Ticket Type: ACCOUNT
Ticket Owner: 817478325982199819
Created: 9/18/2026, 5:49:26 PM
Locked: no
Claimed: no
Messages: 15

AI Ticket Summary

**Summary:** The user requested recovery of an Aspect account previously used under the display name “Stacy.” They could not remember the username, email, or password and reported being redirected to account creation after returning to the app following several months of inactivity. They provided identifying details, including Android use, account creation around late March/early April while in California, possible email/Google login, characters named Maria Yamada and Jamie Han, and profile content involving Joshua Tree and a Vaporeon keychain. They confirmed no purchases, screenshots, or inaccessible email accounts. Staff asked clarifying questions, recommended reinstalling the app, collected account-identifying information, and escalated the details to the appropriate team. Staff later advised that the account appeared to have been reset after a server outage combined with prolonged inactivity, meaning the original data was reportedly no longer available. Staff also asked the user to verify all current and former email addresses and investigate Google login issues. The user stated all likely emails remained active but reported that Google login returned to the main login screen and that password recovery did not work. The ticket was closed by staff; no recovery or restoration was confirmed.

This is the start of #ticket-account-anabanana18 channel. Hello @Sharktastic! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! I'm trying to recover my Aspect account. I emailed support a while ago but never received a response. My display name was Stacy, and I was active around March and April. I no longer remember my username, email, or password. I posted photos from a trip to California and a Vaporeon keychain in a pool. Is there a moderator or developer who could help me recover my account? I've tried every possible email address and password combo but it keeps prompting me to make a new account when I just want to get into my already existing one. Hello @Sharktastic !

I’m opal, I’ll be assisting you today, first things first I am terribly sorry to hear you are having issues with logging back to your account.

Please answer me those questions down below :0088_down_arrows:

1. When you say recovering, did something happen to your account that caused you logging out of it?

2. Has you account been banned?

If none of the above are the current situation I’d recommend reinstalling the app on your device. please do update me if the problem is solved, I’ll keep this ticket open until you do :white_heart: 1. By recovering I mean getting back into it. I was logged into continuously then didn't open the app for months and when I did finally open it again it took me to the log in screen.

2.) I never got any sort of notification saying it was or wasn't so I'm not sure Thank you for providing those details! We can gather some additional information to help the support/development team locate the account.

Could you provide the following? :0088_down_arrows:

* Approximately when you created the account
* Whether you originally used iOS or Android
* Whether you remember creating the account through Apple, Google, or email/password
* Any part of your old username you might remember
* Any previous screenshots of your Aspect profile, conversations, or characters
* Names of any characters you created or frequently interacted with
* Any other details that were specific to the account, such as your profile picture, bio, or approximate follower/following counts
* If you ever made a purchase on the account, whether you have an Apple/Google purchase receipt available

Please do **not** send us your password, verification codes, or full payment information.

Once we have as much of this information as possible, we’ll pass it along to the appropriate team for them to determine what can be done! I never made a purchase on my account. It was either through email or Google, not sure which, it was made in late March/early April while I was in California, it was made on an android phone. I frequently interacted with characters named Maria Yamada and Jamie Han. My username had Stacy in it and said I lived in LA (I don't actually). I had a picture of me from Joshua tree National Park, a picture of my Vaporeon phone charm in pool water, and I'm pretty sure my profile picture was a picture of me. Unfortunately I don't have any screenshots of any conversations or my profile. Hope that all helps Thank you for your corporation, I’ll let higher ups know and see what we can do to help you further! I’ll keep this ticket open and will update you! :white_heart:

Please make sure to remain patient as our team will try their best to help you! @Sharktastic

Your account appears to have been reset following the app’s server outage, combined with the account being inactive for an extended period of time. Unfortunately, this means the original account data is no longer available, which is why you’re being prompted to create a new account.

I understand this isn’t the outcome you were hoping for, and I’m very sorry for the inconvenience. So everything I had is completely gone? There's no way to get any of it back? There's no way to get any of it back? You’re certain that you’ve tried every email you have / had? Isn’t there any possibility of you using an email that you’re no longer able to get back? No. I did it within in this past year so any email I would have used is still active Also when I go to continue with Google and select the Google account I think I used it doesn't takee to a password screen it just takes me back to the main log in screen And when I tried doing forgot password, I got this even when I plugged in all the different emails
Exported transcript automatically when the ticket was closed.
Top participants:
8 - @anabanana18#0 (817478325982199819)
3 - @opalliana#0 (896502033429958686)
3 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)