<Server-Info>
Server: Aspect (1245284198261063762)
Channel: ticket-account-affanfaiz77 (1536920452444852315)
Ticket Type: ACCOUNT
Ticket Owner: 1292360294978551882
Created: 8/12/2026, 2:13:10 AM
Locked: no
Claimed: 1012012939315789865
Messages: 27

AI Ticket Summary

- User: razens2__ (ID 1292360294978551882). Staff: destructively__ (ID 1012012939315789865). Ticket was claimed and closed by destructively__. - Issue: User accidentally deleted their profile (~15–20 hours prior). The deleted account (email affanfaiz007@hotmail.com) had custom characters, a year Pro subscription, and ~CAD $90–$200 worth of Gold purchases. User asked if the account/data could be recovered or if spent Gold/subscription could be returned. - Staff actions and guidance: - Explained that deleted accounts and their data cannot be recovered manually. - Advised user to create a new account and restore the Pro subscription on the new account. - Advised using the in-app Support → Gold → Restore Purchase flow to attempt to restore Gold purchases. - Asked user to submit a support ticket through the app (so devs can investigate) and requested the new account username to pass to developers. - Technical details / results: - The user reports they successfully restored the Pro subscription on the new account. - The Gold restore flow returned “no gold purchase history on device” despite the user’s prior purchases; Gold has not been restored. - The user submitted an in-app support ticket and kept the default username for the new account (staff was asked to pass this to devs). - Later the user wrote “Oh wait never mind I was able to fix it” but did not explain what was fixed; no further clarification provided before the ticket was closed. - Final status: Account/data recovery is not possible per staff. Pro subscription was restored. Gold restoration remains unresolved (no purchase history detected); user has an in-app ticket open for dev investigation. The user’s claim of having “fixed it” is unclear — no details were given.

This is the start of #ticket-account-affanfaiz77 channel. Hello @unknown-user! Thank you for opening a **Account Support** ticket.
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Thank you for your patience and cooperation! Hey, so basically I have an account under the email affanfaiz007@hotmail.com with a year subscription I attached an image of and I accidentally deleted my profile last night about 15-20 hours ago and I was wondering if it can be recovered. It had my custom characters and over $200 worth of gold I used and the subscription ofc. If I could get help with this I’d be appreciated.

I accidentally hit delete my profile that’s the issue basically. This is what I accidentally hit. I meant to hit sign out And if I’m not able to get my account back can I get the gold I spent on characters back at least and subscription back It was about $90 CAD of gold and I can send screenshots of me from yesterday buying it It is showing no gold purchase history Hello? @unknown-user
I’ll review this once I’m home, i don’t think any staff is online. Thanks Hi! @unknown-user
Unfortunately, once an account is deleted, it cannot be recovered. However, you can create a new account and restore your Pro subscription on the new account.

For the Gold purchases, you can also try restoring them through Support → Gold → Restore Purchase. This should allow the app to check whether the purchases can be restored to the new account.

Unfortunately, we can’t manually recover the deleted account or its data. (Sorry for the delay, but I was working). No worries about the delay, I tried to restore purchase for gold but it says no gold purchase history on device Hi! <@1292360294978551882> Unfortunately, once an account is deleted, it cannot be recovered. However, you can create a new account a Hi @limitless ⌁ Community Manager and that makes no sense since as you can see I purchase so much gold. The subscription I was able to get back. The subscription I was able to get back. Ok good! So, I’m going to ask you to submit a support ticket directly on the app, can you do that for me? So, I’m going to ask you to submit a support ticket directly on the app, can you do that for me? Done, just submitted the ticket directly on the app! Can you tell me your new user so I can tell the devs what ticket they should look into? Can you tell me your new user so I can tell the devs what ticket they should look into? It’s just the stock one Or you mean my email? I meant the new account not email! So this screenshot works? @limitless ⌁ Community Manager So this screenshot works? <@1012012939315789865> If you don’t change the user yes. Sounds good, I’m just keep it as that Oh wait never mind I was able to fix it Oh wait never mind I was able to fix it Elaborate..?
Exported transcript automatically when the ticket was closed.
Top participants:
17 - @razens2__#0 (1292360294978551882)
9 - @destructively__#0 (1012012939315789865)
1 - @Aspect Assistant#2405 (1479500542832021527)